Technical Consultant

Bay Area, CA | Noida, India

Job Responsibilities:

  • Engage process owners and business stakeholders to translate business requirements into feasible functional requirements
  • Work with application owners to update workflow tasks and approvals for automated processes
  • Configure and implement ServiceNow solutions using scripting and all appropriate components offered by ServiceNow to meet specific business needs
  • Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITAM, Knowledge, Demand and Release Management modules within ServiceNow platform.
  • Design, configure and customize ServiceNow platform for client to implement/sustain the following modules: Incident Management, Problem Management, Service Request Management, Configuration Management (CMDB), Change Management, Release Management, Asset Management, Service Catalog, Include Security Incident Management, Customer Service, Human Resources, and Marketing
  • Evaluate complex business and technical functions to convert into automated workflows and innovative solutions
  • Lead and guide offshore resources towards a common development framework, methodology and deliverables
  • Deliver consistent continuous improvement of user experience, processes and development
  • Drive process, UI and workflow delivery with a focus on best practices including ITIL
  • Gather user input, lead focus groups and facilitate workshops
  • Develop and maintain a functioning ServiceNow Platform, installed in production in the customer cloud environment
  • Identify efficiencies and opportunities; make recommendations
  • Establish and maintain a close working relationship with customer and technical staff
  • Integrate ServiceNow with other corporate applications via web services, mid server, email etc.

 

Requirements:

  • 3+ years of related experience
  • Certified ServiceNow System Administrator
  • Certified ITILv3 foundation (preferred)
  • Strong understanding of cloud technologies, web applications, and networks
  • Strong interpersonal communication skills, both written and verbal
  • Assertive with the ability to articulate technical requirements
  • Experience with Javascript, HTML, CSS, XML (required)
  • Understanding of Software as a Service (SaaS)
  • Understanding of client server architecture
  • Firm understanding of working with Update Sets, promoting, and testing through multiple instances
  • Familiarity with SDLC module
  • Bachelor’s degree in Computer Information Systems, Management Information Systems, Computer Science or other related field or higher (preferred)
  • Some travel required
  • Knowledge of LDAP/active directory, single sign on process, and administration (preferred)

 

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