ServiceNow Solution Architect

Bay Area, CA

Job Responsibilities:

  • Define technical solutions aligned with our client’s business problems at an architectural and design level of detail
  • Communicate complex technical solutions to clients
  • Communicates technical problems and solutions to both technical and non-technical audiences
  • Assist the Practice Managers in region with scoping complex service engagements typically involving Orchestration, Discovery or Platform plays
  • Build POV (Proof Of Value) solutions in demo instances for proposed solutions in context of a services engagement sale
  • Will work with existing clients on developing technical solutions that may be delivered by ServiceNow Professional Services
  • Will work with Pre-Sales Solution Consultants/Architects on new business to understand and provide continuity for POV work into ServiceNow Professional Services
  • Maintain expert knowledge of the ServiceNow platform
  • Maintain current knowledge via internal webinars, case study, training, Wiki and all other resources available
  • Perform research into technology partner or other vendor solutions in context of client requirements for integration
  • Follows up on outstanding development needs and provides timely status reports to the project manager



  • 5+ years of experience in ITSM implementation
  • 5+ completed full implementations
  • Ability to both configure and demonstrate solutions in the ServiceNow platform
  • Experience designing and implementing client facing solutions leveraging involving enterprise software
  • Experience implementing and integrating enterprise software applications
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Certified ServiceNow System Administrator and Application Developer
  • Certified ServiceNow Implementation
  • Certified in ITIL Foundation (plus)
  • Experience in ServiceNow scripting using Javascript or Jelly including: Business Rules, Client Scripts, UI Actions, etc.
  • Bachelor’s degree in Computer Information Systems, Management Information Systems, Computer Science or other related field or higher (preferred)
  • Some travel required


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