ServiceNow Solution Architect
Bay Area, CA
Job Responsibilities:
- Define technical solutions aligned with our client’s business problems at an architectural and design level of detail
- Communicate complex technical solutions to clients
- Communicates technical problems and solutions to both technical and non-technical audiences
- Assist the Practice Managers in region with scoping complex service engagements typically involving Orchestration, Discovery or Platform plays
- Build POV (Proof Of Value) solutions in demo instances for proposed solutions in context of a services engagement sale
- Will work with existing clients on developing technical solutions that may be delivered by ServiceNow Professional Services
- Will work with Pre-Sales Solution Consultants/Architects on new business to understand and provide continuity for POV work into ServiceNow Professional Services
- Maintain expert knowledge of the ServiceNow platform
- Maintain current knowledge via internal webinars, case study, training, Wiki and all other resources available
- Perform research into technology partner or other vendor solutions in context of client requirements for integration
- Follows up on outstanding development needs and provides timely status reports to the project manager
Requirements:
- 5+ years of experience in ITSM implementation
- 5+ completed full implementations
- Ability to both configure and demonstrate solutions in the ServiceNow platform
- Experience designing and implementing client facing solutions leveraging involving enterprise software
- Experience implementing and integrating enterprise software applications
- Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
- Certified ServiceNow System Administrator and Application Developer
- Certified ServiceNow Implementation
- Certified in ITIL Foundation (plus)
- Experience in ServiceNow scripting using Javascript or Jelly including: Business Rules, Client Scripts, UI Actions, etc.
- Bachelor’s degree in Computer Information Systems, Management Information Systems, Computer Science or other related field or higher (preferred)
- Some travel required