ServiceNow Developer

Noida, India

Job Responsibilities:

  • Develop and customize ServiceNow – providing effort estimates, collecting requirements, design & development, testing, writing implementation plans, and execution
  • Support the development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Change, Problem, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Time Cards, CMS, and Reporting.
  • Building of Custom Application as per Client requirement
  • Ensure technical designs meet functional design requirements as well as maintain the integrity and sustainability of the application.
  • Define and meet standards for implementations in ServiceNow to ensure consistency and supportability of customizations.
  • Develop test cases for functional and regression testing.
  • Follow Change Management and Problem Management processes regarding the automation of ServiceNow.
  • Develop and test ServiceNow Customizations including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations.
  • Perform Unit Testing, System Integration Testing and Support client in User Acceptance Testing
  • Analyze ServiceNow and ServiceNow data for potential issues and provide support for resolution of issues.
  • Analyze, troubleshoot, and remedy identified system issues.
  • Recommend corrections to enhance system and application performance.
  • Delivery of ServiceNow based technical solutions in support of Service Management project objectives.
  • Lead efforts to implement ServiceNow technical solutions necessary to automate processes and support the operation of end-to-end IT services and IT processes.
  • Assist in the data collection for organizational metrics
  • Participate in requirements gathering, design and implementation of service management capabilities
  • Research organizational performance through the ServiceNow platform
  • Executes according to project schedule and manages timeline and communication during implementation
  • Translate business and functional requirements into ServiceNow system configuration requirements
  • Regularly communicates with project stakeholders and provides opportunities for their input as it relates to assigned deliverables
  • Deployment of ServiceNow system within Project timeline period.

 

Requirements:

  • Bachelor’s degree in Computer Information Systems, Management Information Systems, Computer Science or other related field or higher (preferred)
  • ServiceNow System Administrator Certification
  • ServiceNow Implementation Specialist Certification  (preferred)
  • ITIL V3 Foundation Certification (preferred)
  • Excellent interpersonal, verbal/written communication skills and ability adapt to varied audiences
  • Minimum of 3 years demonstrated experience administering and programming ServiceNow in a large enterprise environment
  • Minimum of 3 years demonstrated experience using Web Technologies (JAVAScript, XML, HTML, AJAX, CSS, HTTP).
  • Must have solid programming skills
  • Experience with Jelly scripting in ServiceNow
  • Working knowledge of web applications, networks, protocols and email (SMTP, POP3)
  • Experience on Integration technologies such as Web Services, SOAP, HTTP, MID Server
  • Experience with relational databases such as MS SQL Server, Oracle.
  • Experience with IT Service Management processes and SDLC

 

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