Implementation Specialist

Bay Area, CA

RESPONSIBILITIES:

  • Participate on a team in a highly professional, customer-service environment supporting in-house ServiceNow ITSM and customer ITSM instances.
  • Able to take responsibility to ensure customer needs are met within a collaborative environment where work must be coordinated with technical teams and customers.
  • Supporting technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, and Reporting.
  • Support on-boarding efforts for new customers as well as maintenance and operational efforts for customers in production.
  • Handle general updates and configuration changes/requests
  • Communicate with technical staff and non-technical staff to ensure work meets technical requirements and customer business needs.
  • Develop ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS
  • Solution and provide requested enhancements to existing ServiceNow applications
  • Develop and deliver customized portal web pages in ServiceNow using Bootstrap and AngularJS JavaScript frameworks
  • Work with functional and admin teams to deliver automated workflow solutions in ServiceNow
  • Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc.
  • 3rd party software integrations with ServiceNow
  • Facilitate and support the rollout of new application and enhancements in ServiceNow
  • Configure ServiceNow Discovery and Orchestration.
  • Advise functional and admin teams on design, development and overall ServiceNow best practices.
  • Some travel required

REQUIREMENTS

  • 5+ years experience in IT Service Delivery
  • 2+ years experience as a ServiceNow System Administrator and Developer
  • Bachelor’s degree in Computer Information Systems, Management Information Systems, Computer Science or other related field or higher (preferred)
  • Certified ServiceNow System Administrator and Application Developer
  • Certified ServiceNow Implementation
  • Certified in ITIL Foundation (plus)
  • Extensive background in ITSM implementation
  • Experience in ServiceNow scripting
  • Experience with Asset, CMDB, Orchestration and ServiceWatch
  • Working knowledge of the web applications, networks, protocols and email (SMTP, POP3)

Apply for this Job

* Required
First Name*
Last Name*
Email*
Phone Number*
Location (City,State)*
Resume/CV*
  •  
Cover Letter
  •  

Will you or in the future require Kloves Inc. to commence (“sponsor”) an immigration case in order to employ you (for example: H-1B or other employment-based immigration cases)? This is sometimes called “sponsorship” for an employment based visa status
Do you currently have legal U.S. work authorization?*
Do you have any ServiceNow Certifications?*
Administration
Implementation Specialist
Application Developer
Other
Additional Certificates
If applicable, will you be able to provide proof of your completed certifications?*

I certify that all answers given herein are true and complete to the best of my knowledge. I authorize investigation of all statements contained in this application for employment as may be necessary in arriving at an employment decision. In the event of employment, I understand that false or misleading information given in my application or interview(s) may result in discharge.